Terms and Conditions

Valid from: 1 November 2024

1. DEFINITIONS

In applying the provisions of this Agreement, the words and phrases used shall have the same meaning as specified in the Service Beneficiaries Rights Additionally, the following words and phrases shall have the meaning given to them, unless the context requires otherwise:

Company or Vodafone: Oman Future Telecommunications Company (Vodafone).

Authority: Telecommunications Regulatory Authority.

Customer or You: The individual to whom telecommunications services are provided or who requests such services from the licensed provider.

Telecommunications Services or Services: The services as defined in the Telecommunications Regulatory Act, which the Company provides in whole or in part, regardless of the systems or means used.

Unified Service Agreement: A general agreement for customers that outlines the terms and methods for providing telecommunications services to the customer.

Financial Guarantee: A sum of money or any other acceptable form of payment, such as bank card details, deposited or stored by the customer with the Company as a guarantee to cover any future financial obligations that may arise in favor of the Company.

Force Majeure: Events that are unforeseeable, unavoidable, or cannot be guarded against with effective preventive measures, and which occur without fault or negligence, including but not limited to natural disasters, wars, pandemics. These events may render the performance of contractual obligations not impossible but excessively burdensome.

Fair Usage Policy: A policy aimed at protecting network resources for customers by imposing a set of restrictions or maximum limits to prevent service misuse, ensuring fair access for all customers.

International Mobile Equipment Identifier (IMEI): A unique 15-digit identification number assigned by the International Mobile Equipment Association to each mobile communication device worldwide, ensuring it cannot be duplicated on another device.

2. TERMS AND CONDITIONS FOR THE PROVISION OF TELECOMMUNICATION SERIVICES

This Agreement comes into effect on the date your number is activated and shall terminate upon fulfilling all your obligations. You may request a copy of this Agreement.

You agree to pay the applicable price for your plan, and the Company shall provide the Services in accordance with the terms and conditions of this Agreement and in compliance with the Authority.

In the event of any conflict between the terms and conditions of this Agreement and terms and specific terms and conditions approved by the Authority, then the specific terms and conditions shall prevail.

Vodafone reserves the right to amend this Agreement at any time subject to the prior approval of the Authority. Vodafone shall notify you in the event of changes made to any terms and conditions via available channels such as the My Vodafone App, SMS, or any other means determined by the

Vodafone aims to provide you with the best range of products and Services and products listed in other Vodafone markets may not be available in our market.

You may purchase Vodafone’s services via the applicable app store, vodafone.om, eKiosks, and Vodafone’s retail outlets subject to providing the following: a) Omani & GCC Citizens & Residents: ID Card;

b) Tourists & Non-Residents:

In the event of any conflict between print and electronic versions of this Agreement, the electronic version available at vodafone.om/terms shall prevail.

International roaming services are provided based on your request. Unless otherwise agreed, international roaming services are separate for local services.

Vodafone shall suspend local and international roaming services upon reaching your plan Vodafone will notify you in the event of suspension of a particular service including means of resubscribing and any additional costs of continuing or subscribing to a new plan.

3. SUSPENSION AND TERMINATION OF SERVICES

Vodafone reserves the right to suspend your services, after notifying you, if you fail to pay any outstanding monthly dues.

Notwithstanding any early termination fees, you may request to terminate your service at any time via:

a) retail outlet;

b) any other of the relevant Vodafone

Vodafone shall readily make the means available for you to change, suspend, or terminate your service by contacting Vodafone’s customer care or using electronic means upon which you will be presented with a final bill.

You or Vodafone may terminate a service in accordance with this Agreement and the rules prescribed by Vodafone may apply termination fees, subject to the approval of the Authority, if you terminate your service as detailed in the applicable terms and conditions.

Without prejudice to any other right to terminate under this Agreement, Vodafone may terminate this Agreement at any time subject to providing written notice specific the reason for termination.

Vodafone may temporarily restrict or suspend a service by providing you with five (5) business days’ notice if you: a) breach any terms and conditions; b) exceed your credit limit; c) fail to pay your bill in time or otherwise have outstanding amounts owed to Vodafone.

Notwithstanding clause 6, Vodafone may permanently restrict or suspend a service if you use a service for any: a) illegal, illicit and/or criminal activity; b) act that could negatively impact Vodafone’s network.

If your service is suspended due to:

outstanding dues, Vodafone will recommence your service upon receipt of payment of all amounts

technical issues, Vodafone is unable to provide you with a service you have subscribed to, you may request reasonable compensation calculated based on the plan and the period of time you were disconnected from the service.

loss or theft of SIM card, you may visit a Vodafone retail outlet or contact customer service or any other method advised by Vodafone, in order to continue your service.

Vodafone may, at its discretion, and after obtaining the necessary approvals from the Authority, may modify the technical specifications of the services provided, if they do not materially affect the performance of the service provided.

Without prejudice to the Service Outage Regulations, Vodafone may temporarily suspend the service for operational reasons such as maintenance, service upgrades, or in emergency situations.

Vodafone provides you with the option to pay in monthly instalments for charges relating to international

Vodafone will not be entitled to outstanding dues that have lapsed one year, unless Vodafone has initiated a claim for collection during that period.

Vodafone reserves the right to assign any outstanding dues to a third party for collection, all amounts to be collected shall include value added tax in accordance with the laws of the Sultanate of Oman.

Vodafone will issue a bill for your number at the end of each billing month, or at maximum of 90 days from the date the service is You may access your bill via My Vodafone App. You are responsible for reviewing your bill and have 90 days from the date the bill is issued to inform Vodafone of any inaccuracies.

You have the right to submit inquiries or questions related to billing, which may pertain to the following matters:

The accuracy of the bill details, charges, and amounts for all types of usage.

Disputes regarding the accuracy of calls.

Excessively long durations for international and local calls.

Charges that were mistakenly applied.

Service suspension without a valid reason

When you subscribe to an automatically renewing service, Vodafone will notify you in advance that the service will be renewed, at least two days before the renewal date. Your consent to the renewal constitutes approval for the automatic deduction of the due amounts from your Vodafone must enable you to cancel the service directly through the My Vodafone App, retail outlets, or customer service, without prejudice to Vodafone’s rights under this Agreement and the law.

4. QUALITY OF SERVICE

Vodafone is committed to providing services to you in accordance with the Telecommunications Service Quality Regulations. In the event that services are not provided at the agreed quality level, Vodafone is obligated to consider compensating you, except in cases of force majeure.

If the service is affected, Vodafone will make every effort to restore it as quickly as possible, in compliance with the regulations and guidelines issued by the Authority on this matter.

You will be exempt from paying service charges when service disruption is due to force majeure or if the service is continuously interrupted for a period longer than that specified in the Telecommunications Service Interruption Regulations issued by the Authority.

5. MOBILE NUMBERS

The validity period for the prepaid mobile service is ninety (90) days, starting from the first call, any subsequent recharge, or any credit transfer.

After the ninety (90) days, deactivated numbers will enter a quarantine period of an additional ninety (90) days, in accordance with the National Numbering Plan issued by the Authority or other relevant regulatory

If you recharge your balance during the grace period, a new validity period will

If you do not recharge your balance within the grace period, the service will be suspended, and any remaining balance in your account will be forfeited after six months from the last recharge date or upon switching from prepaid to Vodafone will notify you one week before the temporary suspension through your other registered numbers or any other available means.

If you request to terminate the service, Vodafone must refund any deposit held, if applicable, after you fulfil all outstanding financial Vodafone will be responsible for any financial consequences if the deposit is not returned.

If 12 months have passed since you subscribed to the service and you have repeatedly failed to make timely payments (i.e., more than once in the last 12 months), Vodafone has the discretion to decide whether to return the deposit or not.

6. COMPLAINTS TO THE AUTHORITY

You may submit a complaint to Vodafone in accordance with the provisions of the Complaints Handling Regulations issued by Vodafone.

Vodafone must resolve the complaint within a maximum of five (5) business days from the date of submission, or within one (1) business day in urgent cases as defined by the Authority. A decision must be issued accordingly, and if the complaint is not resolved within this period, it shall be considered rejected. The complaint must include relevant details of the incident and the proposed solution from Vodafone to make a decision on any of the following matters:

Billing issues or complaints related to faults or service

Feedback on the quality of the service

Financial obligations imposed on the customer as a condition for continuing or obtaining the service.

Service disconnection or reconnection.

Interpretation of the service terms.

Interpretation or application of any tariffs set by the Authority.

Handling of the customer’s confidential information.

Any breach of confidentiality or privacy conditions in Vodafone’s license.

Any other matters under the jurisdiction of the Authority.

7. FAIR USE POLICY

Vodafone’s fair usage policy may apply to certain plans and services as detailed in the specific terms and

8. REALLOCATION OF MOBILE NUMBERS AND POSTPAID

If your account is terminated or you failure to renew your plan during the quarantine period:

You will lose your number, without prejudice to Vodafone’s right to take any necessary actions for damage recovery, as per this Agreement or applicable laws.

If you request service reconnection after the holding period has ended, your request will be treated as a new application.

Priority will be given to you in reassigning the same number, provided it has not been assigned to another customer or is not part of the premium numbers allocated through auction.

9. CONFIDENTIALTY OF BENEFCIARY DATA

Without prejudice to the provisions of the Personal Data Protection Law and its executive regulations, Vodafone or its authorized agents for selling prepaid services have the right to obtain your personal information for the purpose of providing the service and issuing bills in accordance with the privacy policy approved by the Vodafone is committed to obtaining your consent for any use beyond what is stated. For more details on how Vodafone processes and stores your personal data, please read our Privacy Notice.

10. TRANSFER OF MOBILE NUMBERS

All telecommunications numbers are public property, and the Authority is responsible for determining, assigning, reassigning, reserving, modifying, and retrieving them at its Accordingly, the phone number assigned to you by Vodafone does not belong to you. The number may be changed or withdrawn at any time after notifying you, in accordance with the regulatory frameworks issued by the Authority in this regard.

Vodafone reserves the right—after notifying you—to reassign your number for technical reasons. Vodafone will not be liable for any loss, damage, or costs incurred by you as a When reassigning or redistributing numbers, Vodafone is required to follow the instructions issued by the Authority.

If you do not accept the reassignment of your number, you have the right to:

Terminate the service, with the obligation to pay all outstanding amounts up until the termination

File a complaint with the Authority.

If you transfer to another operator, you have the right to retain your current number, in accordance with the regulatory frameworks issued by the Authority.

CUSTOMER SERVICE

You can contact Vodafone through the following channels:

Chat with us on the Vodafone app

Call us on1717

LIMITATION OF LIABILITY

Vodafone is not liable to you for fulfilling any of its obligations or providing its services if this is due to force majeure.

Without prejudice to the provisions of the law and Vodafone’s obligations under the decisions and licenses issued by the Authority, Vodafone acknowledges that it will not be liable to the customer, under any circumstances, for consequential, indirect, or special damages, or loss of profits. Vodafone assumes no further responsibility towards the customer, except in cases of gross negligence or willful misconduct by Vodafone, its officers, or employees.

Vodafone is also exempt from the responsibility of ensuring network functionality on mobile devices with incorrect, counterfeit, or duplicated International Mobile Equipment Identifier (IMEI) numbers.

GOVERNING LAW

All terms of service are subject to the provisions of the Telecommunications Regulatory Act issued under Royal Decree No. 30/2002 and its amendments, as well as all other applicable laws in the Sultanate of Oman.

INTELLECTUAL PROPERTY RIGHTS

All content provided through Vodafone’s services is protected by copyright, and you are not permitted to distribute or supply it to others without obtaining written permission from the copyright owner.

You are not granted any rights to patents, copyrights, trade secrets, trademarks, or any other rights related to the services. Vodafone reserves all rights not expressly granted in writing.

GENERAL TERMS

Vodafone may subcontract or assign any of its obligations under this Agreement to another party, but this does not relieve Vodafone of any responsibility for fulfilling its obligations.

Valid from: 1 March 2022 to 3 September 2025

About

Subscribing to any of our Pay Monthly and Pay As You Go services will apply these terms and conditions, in addition to the Vodafone Standard Customer Agreement. Other terms and conditions may also apply.

Roaming

You may be able to use your mobile services in other countries depending on your subscription. You can click here to view our roaming charges. Roaming Terms apply.

Calling, Data & SMS

Calls are rounded up to 60 seconds.

Data is rounded to 10kbps.

An SMS using Latin characters (e.g., English) has a character limit of 160. An SMS using any non-Latin characters (e.g., Arabic) has a character limit of 70. Going over any maximum character limit may deliver your message in multiple SMS’, and you will be charged for each.

Plans with SMS and/or minutes are exclusive of SMS short codes and premium.

Security

We will not be responsible for any:

loss you suffer because of the loss, theft, damage to, or unauthorised use of your mobile device or SIM card.

harm you suffer from a virus or other manipulating programme which infiltrates your mobile device, whether it was transmitted via the mobile services or otherwise.

Public Key Infrastructure (PKI)

PKI sim cards are available subject to a fee. You can reactivate or deactivate your PKI sim card via TAM portal.

You acknowledge that we are unable to exercise control over, and make no representations or warranties concerning, the security or content of information passing over our network, any systems operated by third parties and the internet.

Vodafone RED (New)

Valid from: 16 March 2026

These terms apply to: RED 5, 7, 9, 13, 17, 20 and 25; RED Voice 7, 20, and 35; RED Data 12, 15, and 20 (together referred to as “Red Plans”).

General

You will be charged at the time of activation, and your plan will be valid for the applicable period.

Exceeding your open data allowance will stop or throttle your speed depending on your plan.

RED Plans are for domestic use only and any other use is subject to our Take Your Home Tariff Abroad conditions below.

Upgrades or downgrades to your plan will take effect immediately.

If you consume your bundle, usage will be charge at these standard rates. These rates shall also apply to any services outside of your bundle.

International calling applies to calls from the Sultanate of Oman to countries in the applicable zone(s).

Data Roll-Over

Data roll-over is included in eligible Red Plans and is only available for use in Oman.

You can roll-over unused open data from your bundle to the next billing month. . During the rollover month, you will first use your regular open data allowance before utilizing the rolled-over data.

Vodafone Passes

Vodafone passes are included in eligible Red Plans and are only available for use in Oman.

Each pass type is only valid when using the official versions of the apps. Lite versions of apps are not supported.

Some apps include additional content that may consume your pay monthly plan’s mobile data such as: (a) Advertisements and advertisement links that are displayed within apps; (b) External links and navigations to other websites or apps; (c) Maps and location services; (d) Video and content hosted from other sites featured that can be played in the app.

Video content may be optimized.

Vodafone reserves the right to update the Vodafone passes at any time.

Take Your Home Tariff Abroad

The following terms apply if your plan allows you to Take Your Home Tariff Abroad (TYHTA):

TYHTA includes mobile data, SMS, making calls within the destination you are visiting, calling back to Oman, and receiving calls. TYHTA does not include international calls (other than calls back to Oman) unless your plan expressly includes them. If you use a network that is not approved by Vodafone in a TYHTA destination, or if a service is not included in your plan, you will be charged at the applicable roaming rates.

You will be charged at these standard rates if you make calls, send or receive SMS, or use data that is not included in the TYHTA bundle.

Consuming your allowance during a call will result in you being charged at standard rates and your call will not be disconnected.

Vodafone Standard Customer Agreement, Mobile Terms, and Roaming Terms apply.

Valid from: 30 March 2026

These terms apply to: Vodafone BLACK 12, 16, 20, 24 and 36 (together referred to as “Black Plans”)

General

Your first bill will be pro-rated to align with the monthly bill cycle (1st of each month), your next bill will be for 1 calendar month. It is a requirement to have a saved debit/credit card.If auto-pay is enabled, amounts will be deducted from your debit/credit card 26 days after your bill is issued.

upgrades to your plan will take effect immediately. However, downgrades will take effect at the end of your current billing month. You can only downgrade once per bill cycle.

if you exceed your total data allowance, your total data speed will be reduced to 256 kbps to manage usage effectively.

This plan is for domestic use only, and any other use may be subject to our TYHTA conditions below.

If you consume your voice, SMS, roaming, or international calling allowances as part of your bundle, usage will be charged at these standard rates. This shall also apply to any services that are not included in your bundle.

You can carry over unused open data from your bundle to the next billing month. This unused open data can only be rolled over once and must be used during that month. If not used, it will expire without notice and no compensation or refund will be given. During the rollover month, you will first use your regular open data allowance before utilizing the carried-over data.

The plan you have selected will impact your credit limit, set at three times the price of your monthly base plan. If you exceed this credit limit, you will not be able to purchase additional products, move to a pay-as-you-go, or switch to another Vodafone plan until your account balance is settled. Furthermore, if you fail to pay your bill on time, we reserve the right to suspend your services until your outstanding balance is settled.

Prices are exclusive of five (5%) VAT.

Charges (Non-Contracted Plans)

Terminating your Black Plans will incur a charge of 5 Rials.

Migrating from Black Plans to a prepay plan will incur a charge of 3 Rials.

Benefits

These terms apply to benefits that form part of your plan (where applicable):

you may be entitled to receive Bonus Data each month for a period of 12 consecutive months, aligned with your bill cycle. This Bonus Data is valid for one bill cycle, expiring at the end of each cycle and renewing at the start of the next cycle. Any unused Bonus Data will not be carried over and will be forfeited at the end of each bill cycle. Consumption of Bonus Data will be prioritised over open data.

you may be entitled to receive world roaming data each month for a period of 12 consecutive months, aligned with your bill cycle. World roaming data is valid for one bill cycle, expiring at the end of each cycle and renewing at the start of the next cycle. any unused world roaming data will not be carried over and will be forfeited at the end of each bill cycle.

you may be entitled to receive Bonus Minutes for each month for a period of 12 consecutive months, aligned with your bill cycle. These Bonus Minutes are valid for one bill cycle, expiring at the end of each cycle and renewing at the start of the next cycle. any unused Bonus Minutes will not be carried over and will be forfeited at the end of each bill cycle.

Take Your Home Tariff Abroad

The following terms apply if your plan allows you to Take Your Home Tariff Abroad (TYHTA):

TYHTA includes open data, SMS, making calls within the destination you are visiting, calling back to Oman, and receiving calls. TYHTA does not include international calls (other than calls back to Oman) unless your plan expressly includes them. If you use a network that is not approved by Vodafone in a TYHTA destination, or if a service is not included in your plan, you will be charged at the applicable roaming rates.

You will be charged at these standard rates if you make calls, send or receive SMS, or use data that is not included in the TYHTA bundle.

Consuming your allowance during a call will result in you being charged at standard rates and your call will not be disconnected. TYHTA usage is subject to our fair usage policy.

Vouchers

Vouchers are a value-added benefit that cannot be used after their expiry date. If you upgrade your plan, you may be entitled to receive an additional voucher and you may hold and use more than one voucher at the same time, provided each voucher is used in accordance with its own terms and within its validity period.

Early Termination Charges

If you are on a contracted plan and terminate your plan (or we terminate due to your breach), Port-out, migrating from Black Plans to a prepay plan, change of ownership or plan downgrade before the end of that contract period, it will trigger the following early termination charges:

Base Plan: 2 x monthly recurring charge of your base plan x (remaining number of months of contract / 12)

Voucher: 25 OMR (per voucher)

Vodafone Standard Customer Agreement and Mobile Terms apply.

Valid from: 01 November 2023

Available only to non-residents and non-citizens of the Sultanate of Oman.

You have 180 days to activate your SIM card, otherwise your SIM card will expire.

Your plan will be valid for the period specified in the relevant plan and you can subscribe to it multiple times.

After activation, your SIM card will expire if it is not used for more than 60 days from the date of your last activity.

You may be able to make international calls to other countries depending on your subscribed plan.

After consuming all your included allowances, your data will stop, local and international calls will be charged at these standard rates.  

Upgrades and downgrades between Visitor plans will take effect immediately, and allowances will not be carried over.

The plan is available for use in the Sultanate of Oman only.

Vodafone Standard Customer Agreement and Mobile Terms apply.  

Valid from: 1 March 2022

All calls, SMS, and data will be charged at out of bundle rates and will be deducted from your credit allowance.

You can view our Pay As You Go rates here.

Vodafone Standard Customer Agreement and Mobile Terms apply.

These terms apply to: Vodafone RED Next Gen

General

• You will be charged at the time of activation, and your pay monthly plan will be valid for 28 days.

• Exceeding your mobile data allowance will stop or throttle your speed depending on your pay monthly plan.

• This plan is for domestic use only, roaming charges shall apply for usage outside of Sultanate of Oman.

• You may subscribe to this plan multiple times, priority of consumption will be given to the plan with the shortest validity.

• Upgrades and downgrades to your bundle will take effect immediately.

• If you consume your bundle, usage will be charged at these standard rates. This shall also apply to any services that are not included in your bundle.

• Vodafone RED Next Gen subscribers are entitled to one (1) free ISIC student card. Click here for more information.

Vodafone Standard Customer Agreement, Mobile Terms, and Roaming Terms apply.

Valid from:6 May 2026

About

These terms apply the moment you subscribe to our Atlas Musafir add-ons.

Atlas Musafir Add-Ons includes these destinations.

All Vodafone customers are applicable for these Add-ons.

Valid for the period specified in the relevant add-on; starting from the moment you first use it.

Roaming includes making calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls.

Unused mobile data, calls and SMS will expire at the end of the validity period.

You will be charged at these standard rates if you fully consume any of your allowances under these add-ons, however you will be notified by SMS once your add-on allowance is fully consumed.

Consumption of your allocated call allowance will result in you being charged these standard rates for the duration of your call and your call will not be disconnected. Disable roaming on your device or activate a roaming add-on to avoid extra charges.

Destinations not included in the add-on will be charged at these standard rates.

Roaming Charges

If you are not subscribed to a roaming add-on, our standard rates will apply.

Liability

You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

*Roaming services do not include maritime, satellite or OnAir roaming.

Destinations

Albania

Australia

Bahrain

Czech Republic

Democratic Republic of the Congo

Egypt

Germany

Ghana

Greece

Hungary

Iceland

India

Ireland

Italy

Kuwait

Lesotho

Mozambique

Netherlands

New Zealand

Portugal

Qatar

Romania

Saudi Arabia

South Africa

Spain

Turkey

United Arab Emirates

United Kingdom

United Republic of Tanzania

Valid from:6 May 2026

About

These terms apply the moment you subscribe to our Atlas UAE add-ons.

Atlas UAE Add-Ons is available in the United Arab Emirates.

All Vodafone customers are applicable for these Add-ons.

Valid for the period specified in the relevant add-on; starting from the moment you first use it.

Roaming includes making calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls.

Unused mobile data, calls and SMS will expire at the end of the validity period.

You will be charged at these standard rates if you fully consume any of your allowances under these add-ons, however you will be notified by SMS once your add-on allowance is fully consumed.

Consumption of your allocated call allowance will result in you being charged these standard rates for the duration of your call and your call will not be disconnected. Disable roaming on your device or activate a roaming add-on to avoid extra charges.

Destinations not included in the add-on will be charged at these standard rates.

Roaming Charges

If you are not subscribed to a roaming add-on, our standard rates will apply.

Liability

You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

*Roaming services do not include maritime, satellite or OnAir roaming.

Valid from:6 May 2026

About

These terms apply the moment you subscribe to our Atlas Worldwide Add-ons.

Atlas Worldwide Add-Ons includes these destinations.

All Vodafone customers are applicable for these Add-ons.

Valid for the period specified in the relevant add-on; starting from the moment you first use it.

Roaming includes making calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls.

Unused mobile data, calls and SMS will expire at the end of the validity period.

You will be charged at these standard rates if you fully consume any of your allowances under these add-ons, however you will be notified by SMS once your add-on allowance is fully consumed.

Consumption of your allocated call allowance will result in you being charged these standard rates for the duration of your call and your call will not be disconnected. Disable roaming on your device or activate a roaming add-on to avoid extra charges.

Destinations not included in the add-on will be charged at these standard rates.

Roaming Charges

If you are not subscribed to a roaming add-on, our standard rates will apply.

Liability

You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

*Roaming services do not include maritime, satellite or OnAir roaming.

Destinations

Afghanistan Albania Algeria Antigua and Barbuda Argentina

Armenia Australia Austria Azerbaijan Bahrain

Bangladesh Barbados Belgium Bosnia and Herzegovina Brazil

Bulgaria Cabo Verde Cameroon Canada China

Comoros Costa Rica Croatia Cyprus Czech Republic

Democratic Republic of the Congo Denmark Dominica Egypt El Salvador

Estonia Fiji Finland France Gambia

Georgia Germany Ghana Greece Guatemala

Guyana Honduras Hungary Iceland India

Indonesia Iran Iraq Ireland Italy

Jamaica Japan Jordan Kazakhstan Kenya

Kuwait Kyrgyzstan Lao People’s Democratic Republic Latvia Lebanon

Lesotho Libya Liechtenstein Lithuania Luxembourg

Madagascar Malaysia Malta Mauritania Mauritius

Montenegro Morocco Mozambique Netherlands New Zealand

Nicaragua Nigeria Norway Pakistan Panama

Papua New Guinea Paraguay Philippines Poland Portugal

Qatar Republic of Korea Republic of Moldova Romania Russian Federation

Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa

Saudi Arabia Senegal Serbia Seychelles Sierra Leone

Singapore Slovakia Slovenia Somalia South Africa

South Sudan Spain Sri Lanka Suriname Swaziland

Sweden Switzerland Syria Taiwan Thailand

Republic of North Macedonia Tonga Trinidad and Tobago Tunisia Turkey

Uganda Ukraine United Arab Emirates United Kingdom United Republic of Tanzania

United States of America Uruguay Uzbekistan Vanuatu Viet Nam

Yemen Bermuda Anguilla British Virgin Islands Greenland

Montserrat Netherlands Antilles New Caledonia Puerto Rico Turks and Caicos Islands

Valid from: 1 March 2022

Valid for the period specified in the relevant add-on; starting from the moment you first use it, and any remaining unused mobile data will expire at the end of the period specified in the relevant add-on.

Moving between a plan and Vodafone Pay As You Go will not cancel any existing mobile data add-on.

If you subscribe to a mobile data add-on, it will be consumed before the data from your plan.

You can subscribe to a mobile data add-on multiple times.

Mobile data add-on applies to local data only.

Valid from: 10 June 2023

General

Valid for the period specified in the relevant add-on; starting from your date and time of subscription.

Any unused add-on allowances will expire at the end of the period specified in the relevant add-on.

Moving between Vodafone BLACK plans will not cancel any existing add-ons, however moving from Vodafone BLACK to a prepay product will cancel any Vodafone BLACK add-on.

You can subscribe to the same or different add-on multiple times, subject to your credit limit. If you subscribe to the same add-on multiple times, the allowance from the add-on with the shortest validity will be consumed first.

You will receive notifications when you have consumed 80% and 100% of your add-on allowance.

All prices are exclusive of VAT, VAT will be charged on top of the Mentioned Prices.

National Data

National data add-ons are only available for use in the Sultanate of Oman.

If you subscribe to a national data add-on, the sequence for the consumption of your data will be as follows: 1) data from your add-on 2) Bonus Data (if any) 3) bundle data 4) rolled over data

National Voice

National voice add-ons are only available for the use in the Sultanate of Oman

If you subscribe to a national voice add-on, the sequence of consumption of your minutes will be as follows: 1) minutes from your add-on 2) Bonus Minutes (if any) 3) bundle minutes

International Voice

International voice add-ons only apply to calls from the Sultanate of Oman to countries in the specified zone(s).

If you subscribe to an international voice add-on, the sequence of consumption of your international minutes will be as follows: 1) international minutes from your add-on 2) bundle international minutes

Roaming

Roaming includes mobile data, SMS and calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls while roaming.

You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

Roaming services do not include maritime, satellite or OnAir roaming.

Valid from 27 April 2022

Valid for the period specified in the relevant add-on; starting from the moment you first use it, and any remain used international calling minutes will expire at the end of the period specified in the relevant add-on.

Moving between plans will not cancel any existing international calling add-on.

Priority of consumption will be from the plan or international calling add-on with the shortest validity.

You can subscribe to an international calling add-on multiple times.

International calling add-on applies to calls from the Sultanate of Oman to countries in the applicable zone(s) only.

International calls made after consuming an international calling add-on will be charged at our standard rates

Valid from: 1 March 2022

About

These terms apply the moment you subscribe to any of our roaming services.

Roaming Add-Ons: GCC, Selected Vodafone Destinations and Worldwide

Valid for the period specified in the relevant add-on; starting from the moment you first use it.

Roaming includes making calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls.

Unused mobile data, calls and SMS will expire at the end of the validity period.

You will automatically be charged at these standard rates if you fully consume any of your allowances under these add-ons.

Consumption of your allocated call allowance will result in you being charged these standard rates for the duration of your call and your call will not be disconnected.

Destinations not included in the add-on will be charged at these standard rates.

Roaming Charges

If you are not subscribed to a roaming add-on, our standard rates will apply.

Liability

You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

*Roaming services do not include maritime, satellite or OnAir roaming.

Before bringing your number to Vodafone Network, you acknowledge and agree to the following:

• Bringing your number is subject to completing the porting process requirement, our approval, and the approval of your existing service provider.

• If you’re a post-pay customer, you will remain liable for any outstanding amount with your existing service provider, and we may suspend any of our services to you if such amounts are not settled.

• Any existing credit or services will not be transferred from your current service provider to us.

• You will indemnify us and be liable for any of our losses relating to your violation of these terms and any applicable laws and regulation relating to mobile number portability.

• We may stop the porting process if any information provided by you to us is found to be misleading, inaccurate, fraudulent, or untrue.

• We are not liable for any loss or damage relating to or arising from bringing your number to us.

• Once the switching process is complete, you shall comply with all the terms that apply to any of our products and/or services.

• As the owner of the account (or as a duly authorised representative), you (i) agree to the above; and (ii) expressly authorise the listed phone number to be ported to us.

These My Vodafone App terms of use (“terms of use”) apply to and come into effect upon installing the My Vodafone Application (the “app”) on your device and operate in addition to any other terms and conditions that may apply to a particular product or service, or installing the app.

By using the app, you agree to these terms of use; if you do not agree; kindly stop using this app. We reserve the right, at our sole discretion to modify or add to these terms of use, at any time.

• We grant you a non-exclusive, non-transferable licence to use the app for personal and non-commercial use only.

• The app and its materials are delivered on an “as-is” and “as-available” basis. You expressly agree that you assume total responsibility for your use of the app. We do not warrant the accuracy of any of the content on the app.

• We either own or otherwise have the right to use the intellectual property rights with respect to the app (including the content). You acknowledge and accept that we are either the owner, or otherwise have the right to use our intellectual property and that you will not assert any claim or interest in or to our intellectual property.

• The app may provide links to other websites that are not ours, which you access at your own risk. We are not responsible for those sites or the accuracy of any of their content and we will not be liable for any loss, damage or injury arising from the contents of those sites.

• You agree that we may monitor, collect and use and disclose certain information about your use of the app in accordance with our Privacy Notice.

• While we try to make sure that the app is available for your use, we do not promise that the app will be available at all times or that your use of the app will be uninterrupted. We may suspend or terminate the app at any time.

• To the greatest extent allowed under law, we are not responsible for any direct, indirect, or consequential losses arising out of or in connection to your use of the app.

• These terms of use are governed in accordance with the laws of the Sultanate of Oman. If you are unhappy with the app, please contact Customer Care.

These website terms of use (“terms of use”) apply to and come into effect upon visiting www.vodafone.om (the “site”) and operate in addition to any other terms and conditions that may apply to a particular product or service.

By using the site, you agree to these terms of use; if you do not agree, kindly stop using the site. We reserve the right, at our sole discretion to modify or add to these terms of use, at any time.

General Terms

You will only use the site and its contents to learn about us and our products and services.

The site and its materials are delivered on an “as-is” and “as-available” basis. You expressly agree that you assume total responsibility for your use of the site.

We either own or otherwise have the right to use the intellectual property rights with respect to the site (including its content). You acknowledge and accept that we are either the owner, or otherwise have the right to use our intellectual property and that you will not assert any claim or interest in or to our intellectual property.

The site may provide links to other websites that are not ours, which you access at your own risk. We are not responsible for those websites or the accuracy of any of their content and we will not be liable for any loss, damage or injury arising from the contents or your use of those websites.

You agree that we may monitor, collect and use and disclose certain information about your use of the site in accordance with our Privacy Notice.

Any content is provided for information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest to you. We do not warrant the accuracy of any of the content on the site.

While we try to make sure that the site is available for your use, we do not promise that the site will be available at all times or that your use of the site will be uninterrupted. We may suspend or terminate the site at any time.

To the greatest extent allowed under law, we are not responsible for any direct, indirect, or consequential losses arising out of or in connection with your use of the site.

These terms of use are governed in accordance with the laws of the Sultanate of Oman. If you are unhappy with the site, please contact Customer Care.

These eShop terms and conditions (“terms”) apply to and come into effect upon visiting Vodafone’s eShop at shop.vodafone.om (“eShop”) and operate in addition to any other terms and conditions that apply to a particular product or service, including the Website Terms of Use.

By using the eShop, you agree to these terms; if you do not agree, kindly stop using the eShop. We reserve the right, at our sole discretion to modify or add to these terms, at any time. 

To purchase a device via the eShop you must meet the following requirements: (a) be at least 18 years of age; (b) maintain an active subscription to a Vodafone BLACK Plan; and (c) satisfy Vodafone’s credit requirements.

You may only purchase a device using a debit or credit card. Vodafone does not provide any guarantee for product availability. The number of devices you may purchase in full or by instalment may be limited, at Vodafone’s discretion. Your device will be delivered to you by courier.

You may be offered the option to pay in instalments, the following terms shall apply:

12 Month Scheme: you will pay for the device in thirteen (13) monthly instalments, the first instalment will be at the time of purchase and shall include the full VAT amount after which, the instalments will be on the first of each month divided into twelve (12) monthly equal instalments exclusive of VAT.

24 Month Scheme: You will pay for the device in twenty-five (25) monthly instalments, the first instalment will be at the time of purchase and shall include the full VAT amount after which, the instalments will be on the first of each month divided into twenty four (24) monthly equal instalments exclusive of VAT.

By purchasing in installments, you consent to increasing your oval credit limit by your monthly installment.

The instalments fee for the device you have purchased will be reflected in your monthly bill.

If you choose to discontinue your Vodafone BLACK plan, stop renewing it, migrate from a Vodafone BLACK plan to a Vodafone RED plan or choose to port out to another operator, you will have to settle all amounts due to Vodafone before discontinuing, migrating or porting out. 

If you choose to continue the Vodafone Black plan, the duration of such plan will remain until its expiry even if the devices’ instalments are paid in full.  

You may return or replace a device (subject to availability) at the Vodafone store where the device was originally purchased within a period of fourteen (14) days from the date of purchase, provided that the original receipt is present, and the device is in its original sealed condition, unused, and accompanied by all the original packaging and accessories. 

If you choose to replace your device, you will be responsible for any price difference, which will be payable to Vodafone. 

If the device fails to operate in accordance with the specifications of the device or if there are any defects in the device, you should go to the authorised service centre for repair or replacement as applicable in accordance with the manufacturer’s warranty.  

alid from: 11th June 2025

Introduction

These Makani Internet Terms & Conditions for Consumer apply to Makani Internet services provided by Vodafone to consumers (the Services).

General

The Services are available only for use within the Sultanate of Oman and require a device and unique SIM card. They are for individuals aged 18 and over. Omani individuals may subscribe to a maximum of two lines, while non-Omani individuals may only subscribe to one line.

The Services are available only on the Vodafone network and in specific 5G coverage areas. For more information about 5G coverage in your area, please contact Care via 1717

You can relocate and use your device anywhere (subject to Vodafone coverage) by following the steps in My Vodafone App. The device is exclusively compatible with Makani SIM cards and will not operate with SIM cards from other plans or operators.

There will be a SIM activation fee of one (1) Omani Rials. Once activated, the SIM will be locked to the device and may not be used with other devices. If a new SIM card is needed, a SIM replacement fee of one (1) Omani Rials will apply.

If your device is facing a software issue, Vodafone will first assess the device and may replace it for free. If you damage or otherwise seek to replace a device, you will be required to pay a device replacement fee of fifty-six (56) Omani Rials.

If you exceed 1 terabyte of data within your monthly bill cycle, your data speed will be reduced to 512 kbps to manage usage. Plan upgrades will take effect immediately, while downgrades will be effective at the end of your current billing cycle and are subject to early termination charges. You are permitted one downgrade per billing cycle.

Download and upload speeds are affected by network conditions and availability within the coverage area, with no guarantees on specific speeds and availability.

The Services you have selected will impact your credit limit set at three (3) times the price of your monthly base plan. If you exceed this credit limit, you will not be able to purchase additional products, move to a pay-as-you-go, or switch to another Vodafone plan until your account balance is settled. Furthermore, if you fail to pay your bill on time, we reserve the right to suspend your Services until your outstanding balance is settled. 

Prices are exclusive of value-added tax (5% VAT).

You may terminate the Services at any time, subject to the payment of any applicable early termination charges, which will be calculated as follows: (2 * plan price * remaining contract months) / total contract months.

The Services are provided to you for personal, non-commercial use only. You are granted a non-exclusive, non-transferable license to use the Services solely for your own personal purposes. You are strictly prohibited from reselling, sublicensing, distributing, or otherwise making the Services available to any third party for commercial gain or any other purposes.

These plans will be available from (9th Feb 2025) to (9th May 2025). If you upgrade, downgrade, or opt out of the selected Service after (9th May 2025), you will no longer be eligible for the associated rates and benefits.

Vodafone Standard Customer Agreement applies.

• Allocated numbers by TRA are state public property.

• The winner cannot request to return the number for a refund once the number is allocated and its value has been paid,

• The TRA determines the starting bidding amounts for Diamond and Golden numbers and the auction shall be awarded to the bidder of the highest bid.

• Registration for the auction shall be made by a mobile telephone number registered with a mobile licensee in Oman after fee payment of RO 10.

• For verification purposes, One-Time Password (OTP) authentication will be sent via WhatsApp to the registered mobile number.

• The company shall not be held responsible for any delays, failures, or issues related to the receipt of the OTP due to network problems, incorrect contact details, WhatsApp service disruptions, or any other unforeseen circumstances.

• You can participate in the auction during the bidding period only once you have completed the registration.

• Registration period for the action shall be within twenty four (24) hours prior to the start of the auction.

• The auction will continue for six (6) hours.

• You must pay the value of the number within two (2) working days, from the date of notification sent.

• If the auction winner fails to pay the amount due, the second highest bid will be chosen in accordance with the provisions of the Telecom Act and Decision No. 1152/2/3/2022-4 provided that the bid’s value is not less than 75% of the highest bid’s value, otherwise the bid will be deemed cancelled.

• If the TRA finds that the person registered for this auction has not completed payment procedures for the awarded numbers in the past, the TRA reserves the right to disable the account registered for the same user for this auction.

• If you attempt to manipulate or tamper with the auction in any way, you will be subject to legal accountability.

Wafi Loyalty Program – Terms & Conditions

Valid from: 6 November 2025

These terms and conditions apply to and come into effect upon accessing and using “Wafi”, Vodafone’s loyalty program made available via My Vodafone App (“Terms”).

We may update or add to these Terms (or an offer) at any time, at our sole discretion. By using Wafi, you agree to these Terms and any additional terms mentioned in an offer. If you do not agree, please stop using Wafi.

General Terms

Wafi is only available to active Vodafone customers. You’ll need to create a profile to access offers.

Offers can’t be combined with any other discounts, promotions, or loyalty programs unless stated otherwise.

Offers are valid for the duration shown on the coupon or promotion code, unless otherwise stated.

Service charges and taxes aren’t included in the offer and may be added separately by merchants as required by law.

You may not reproduce, resell, or modify any offer. Using an offer in any way other than its intended purpose is not allowed and is in breach of these Terms.

Offers have no cash value and cannot be exchanged or redeemed for cash.

You may not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of Wafi or any related technology.

Use of Wafi is strictly limited to regular personal use as intended under these Terms; any other use, including but not limited to commercial exploitation, distribution, or modification, is expressly prohibited.

We may suspend or revoke your access to Wafi, temporarily or permanently, if you misuse Wafi or breach these Terms.